Patha Estates Shipping, Cancellation & Refund Policy

Last Updated: July 15, 2025
Welcome to Patha Estates. We provide services and digital products through our website. Please read these policies carefully to understand your rights and obligations when purchasing our services or products.

1. Definitions
 

1. "We," "us," "our" refers to Patha Estates.

2. "You," "Customer," "Client" refers to any person or entity purchasing services or products from our website.

3. "Digital Products" refers to items delivered electronically, including guides, templates, e-books, software, and online courses.

4. "Services" refers to channel partner consultation, registration assistance, marketing support, or any professional service delivered in-person or remotely.

5. "Physical Products" (if any) refers to merchandise, printed materials, or other goods shipped by us.

2. Shipping Policy

2.1 Digital Products

• Delivery Method: All digital products are delivered via email link or direct download immediately upon receipt of cleared payment.

• Access Instructions: You will receive an email with a download link valid for 72 hours. Please download within this period; expired links can be reissued by contacting us.

• No Physical Shipment: Digital products do not incur shipping charges.

2.2 Services

• Onboarding & Deliverables: Service deliverables (reports, proposals) are shared electronically via email, Google Drive, or WhatsApp as agreed in the service agreement.

• Timeline: Standard turnaround is 3–5 business days from confirmation of payment; expedited requests (48 hours) subject to additional fee.

2.3 Physical Products (if applicable)​

• Processing Time: Orders are processed within 1–2 business days after payment confirmation.

• Shipping Time:

  • Domestic: 3–7 business days

  • International: 7–21 business days

• Shipping Charges: Calculated at checkout based on weight, dimensions, and destination.

• Tracking: Tracking information is emailed once the order ships.

• Lost/Damaged Items: If a shipment is lost or arrives damaged, contact us within 7 days of delivery for a replacement or refund.

3. Cancellation Policy

3.1 Digital Products

• Instant Access: Because digital products are available immediately, cancellations are not permitted unless certain conditions.

• How to Cancel: To request cancellation, email contact@pathaestates.com with your order number.

• Approval: Cancellations will be reviewed and, if approved, a full refund issued within 5–7 business days.

3.2 Services

• Standard Booking: Service engagements may be canceled up to 48 hours before the agreed start date with no penalty.

• Late Cancellation: Cancellations made less than 48 hours before start date incur a fee of 25% of the project value.

• No-Show: Failure to attend scheduled consultations without notice incurs 50% of the project fee.

• How to Cancel: Submit cancellation requests in writing to contact@pathaestates.com, Include service agreement reference and reason for cancellation.

3.3 Physical Products (if applicable)

• Pre-Shipment: Physical orders may be canceled at no charge before shipment.

• Post-Shipment: Orders canceled after shipment must be returned in original condition; return shipping cost is the customer’s responsibility.

 
4. Refund Policy

4.1 Digital Products

• Eligibility: Eligible for refund if download link was not accessed, or product is defective and cannot be used as described.

• Conditions: No refunds for change of mind after download.

• Process: Contact us at [Contact Email] within 7 days of purchase, providing order details and reason.

• Refund Timeline: Approved refunds are processed within 7–10 business days via the original payment method.

4.2 Services

• Consumption-Based: Refunds are pro-rated based on work completed up to the cancellation date.

• Non-Refundable Fees: Administrative fees, domain registrations, or third-party software charges are non-refundable.

• Process: Refund requests should be submitted within 14 days of service discontinuation to [Contact Email].

• Timeline: Refunds issued within 14–21 business days after approval.

4.3 Physical Products (if applicable)

• Return Window: Items must be returned within 14 days of delivery in original packaging and unused condition.

• Return Shipping: Customer pays return shipping unless the item is defective.

• Inspection & Refund: Items are inspected upon receipt; refunds processed within 7 business days after approval.

5. How to Contact Us

If you have questions about any part of these policies, reach out to us:

• Email: contact@pathaestates.com

We reserve the right to update these policies at any time. Changes will be effective from the "Last Updated" date above.
Thank you for choosing Patha Estates. We value your business and strive to provide the best customer experience.